Terms of ServiceClear & Fair Terms

Terms Overview

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, then you may not access our services.

Key Definitions:

• "Service" or "Services": ArogyaSuman's healthcare platform, including web and mobile applications
• "User," "you," or "your": Any individual or entity using our services
• "Content": Any information, data, text, or materials uploaded or shared through our services
• "Health Information": Medical reports, health data, and related personal health information
• "AI Analysis": Automated processing and interpretation of medical reports using artificial intelligence

Acceptance of Terms:

These Terms constitute a legally binding agreement between you and ArogyaSuman Technologies Private Limited. By using our services, you confirm that you:

• Are at least 18 years old or have parental/guardian consent
• Have the legal capacity to enter into this agreement
• Agree to provide accurate and truthful information
• Will comply with all applicable laws and regulations

Our Services

What We Provide:

Service Availability:

We strive to maintain 99.9% uptime for our services, but we cannot guarantee uninterrupted access. We may temporarily suspend services for:

• Scheduled maintenance and updates
• Emergency security measures
• Technical issues beyond our control
• Legal or regulatory compliance

Service Modifications:

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will provide advance notice for significant changes that affect your use of our services.

Medical Disclaimers

What Our Service Is:

What Our Service Is NOT:

Your Responsibilities:

• Always consult qualified healthcare professionals for medical decisions
• Seek immediate medical attention for emergencies
• Verify our insights with your healthcare provider
• Use our service as a supplementary tool, not primary healthcare resource
• Understand that AI analysis may have limitations and errors

User Accounts

Account Creation:

To use our services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

Account Types:

Account Termination:

You may terminate your account at any time through your account settings. We may suspend or terminate accounts that violate these Terms or applicable laws.

Payment Terms

Pricing Plans:

Billing and Payments:

• Premium subscriptions are billed monthly or annually
• All prices are in Indian Rupees (INR) and include applicable taxes
• Payments are processed securely through our payment partners
• We accept UPI, cards, net banking, and popular mobile wallets
• Failed payments may result in service suspension

Cancellations and Refunds:

• You can cancel your subscription anytime from account settings
• Cancellation takes effect at the end of your current billing period
• No refunds for partial billing periods
• Free plan benefits continue even after premium cancellation
• Unused free reports do not expire

Price Changes:

We may update pricing with 30 days advance notice. Existing subscribers will be notified and can choose to continue or cancel their subscription.

User Conduct

Acceptable Use:

You agree to use our services only for lawful purposes and in accordance with these Terms. You may:

Prohibited Activities:

You agree NOT to:

Content Guidelines:

• Only upload genuine medical reports and health information
• Ensure you have the right to upload and analyze the reports
• Do not upload any non-medical or inappropriate content
• Respect the privacy and consent of family members whose data you manage

Limitation of Liability

Service Disclaimer:

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will meet your specific requirements
• Our AI analysis will be completely accurate or error-free
• Our services will be uninterrupted or available at all times
• Any defects in our services will be corrected

Limitation of Liability:

To the maximum extent permitted by law, ArogyaSuman and its employees, directors, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

• Your use or inability to use our services
• Any errors or inaccuracies in our AI analysis
• Medical decisions made based on our insights
• Data loss or security breaches beyond our reasonable control
• Third-party integrations or services

Indemnification:

You agree to defend, indemnify, and hold harmless ArogyaSuman from any claims, damages, losses, or expenses arising from your violation of these Terms or your use of our services.

Contact Information

If you have questions about these Terms of Service, please contact us:

Governing Law:

These Terms are governed by the laws of India. Any disputes arising from these Terms or our services will be resolved in the courts of Bengaluru, Karnataka, India.

Changes to Terms:

We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the new Terms.